FAQ

We are a dedicated team of plumbers committed to the following values:

• Customer focus. We do our best to understand your needs and deliver optimal long-term solutions for your issues.
• We value the time and demands of our customers and treat them as we would like to be treated ourselves.
• We have no hidden costs – everything is upfront and clear. Likewise, we guide our customers through our procedures to maintain trust and allow them to make the right decisions.
• Support anytime, anywhere. It does not matter when or where you encountered that insidious leak or home-paralyzing clog – we are ready to be there for you at any time of day of any day of the week.

If you are debating whether or not you should call a plumber, here are 4 important things that you should know:

• Delays can make matters worse. If you notice any issue in your plumbing, know that any delays could make things much worse. A simple leak could transfer into huge property damages – just because you didn’t treat it in time.
• DIY repairs often are NOT cost-effective. If you are considering doing DIY repairs, then know that this is not an ideal route. You may not have the necessary tools (so you may need to rent or buy them), you may not know what to do (which may lead to even bigger damage than you already have), or you may miss crucial details (which may again cause more serious issues). Unless you 100% know what you are doing, don’t repair your plumbing yourself – get in touch with us instead.
• Online information may not be trustworthy. Information is more accessible than ever, but be cautious – not everything online is trustworthy. Anyone can post online these days, and besides, each city or state may have its own regulations that the online guide does not cover – legal issues may ensue if you don’t know what you are doing.
• More experienced plumbers will charge more. Avoid dirty cheap plumbers – these most likely are inexperienced workers that will deliver low-quality services. Even if you do save money by hiring such a plumber right now, you will be paying much more for this decision in the long term.

Upon your first call, we may ask you the following questions:

• What is your problem?
• When have you first encountered the problem? This is important because long-term plumbing issues can expand from a localized area to your entire house. Please be upfront and don’t conceal anything – we understand that not everybody has time to immediately treat plumbing problems.
• Have you done anything to resolve the issue? This will allow us to ensure that the problem has indeed been resolved, as well as to prevent any complications.

We do not expect our callers to know about the cause or location of the problem. People address plumbing services exactly because they don’t know what to do or don’t have the tools for that.

With that said, if you don’t have an emergency case, try to gather as much information as you can – this will help us prepare for the situation properly and resolve your issue in as few trips as possible.

If you think you need plumbing services in Aurora, get in touch with us – the sooner, the better since you will be able to avoid more serious problems!